A suite of Red Apps that run in Sabre Red Workspace and assist the agent in the reservation building process. Each app automates a different part of the workflow, from fare shopping to booking fulfilment. Apps interact with each other and are presented in a compact and uniform user interface that natively coexists within Sabre Red. They are triggered either manually or automatically based on agent actions. A basic common property of the apps is the fact that they bring quality control features in the booking process without the user changing environment and accessing a mid or back office. They can also enforce them by stopping the fulfilment commands if the agent tries to bypass the procedure.
The suite uses the setup of Travel Force Cosmos and thus brings the same functionality that is available post ticketing in SRW without extra effort. The same functionality is available in a standalone suite with its own CMS called Cosmos Red SARA (link to SARA)
The suite contains the following apps:
A Red App for inserting and managing accounting lines under segments in the PNR using a graphical user interface. Features include viewing, deleting and refunding. Read More >>